At HD Automotive, we stand by the quality of the products we sell. All our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

If you ever need to make a warranty claim, here’s what to do:

✅ Step 1 – Notify Us in Writing

• As soon as you believe there is a fault, you can either email us at sales@hdautomotive.com.au, text us at 0483 906 923 or call us at  (07) 2111 9133.
• Include your order number, sufficient proof of purchase, details of the issue, and photos/videos if possible.

✅ Step 2 – Return the Product for Inspection

• The part must be returned to us for testing and inspection.
• Initial freight costs are the customer’s responsibility.
• Once received, we may also forward the product to the manufacturer or supplier for independent assessment.

⚠️ Important: No warranty claim can be assessed without the product being returned.

✅ Step 3 – Assessment & Outcome

• Our team (or the manufacturer) will test the item to confirm if the fault is due to a manufacturing defect.
• If approved, we will either:
  • Repair the item
  • Replace the item
  • Provide a refund
• Under the ACL this remains our choice (if it is a minor failure), as permitted by law, however we will try to work with you in respect to whatever situation arrises.

🚫 What Warranty Does Not Cover

Warranty claims will be rejected if the fault is caused by:

• Incorrect installation
• Misuse, neglect, or modification
• Normal wear and tear

⚖️ Your Rights Under the Australian Consumer Law

You are entitled to:

• A replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.
• A repair or replacement if goods fail to be of acceptable quality but the issue is not a major failure.

📦 Return Address

Please contact us first to obtain the correct return address and instructions before sending back any items. Items sent without prior approval may be refused.

The label for your returned item should look like this:

HD Automotive – Warranty Return

35 Sudbury Street, Darra, QLD, Australia, 4076

Your Order Number:

Your Full Details: Name, Address, Contact Number

You may be emailed a form to also include detailing the events of your claim which must also be included if so.

⏳ Processing Times

• Once your return is received, inspection usually takes up to 14 business days, depending on what it is and how the inspection is carried out. If there is a clear fault, we address these matters immediately.
• If the item needs to be sent to the manufacturer, this may take longer.
• We’ll keep you updated throughout the process via your preferred method of communcation.

🚚 Return Freight Responsibility

• Customers cover the cost of sending items back initially.
• If the claim is approved, we may cover the cost of sending the repaired or replacement item back to you.
• If the claim is rejected, return shipping back to you is at your cost.

Quick Tips to Avoid Warranty Issues

✅ Keep a record of the KM’s you fitted the part at, and the date.

✅ Double-check part compatibility with your vehicle before installation.

✅ Keep proof of purchase.

✅ Inspect your order as soon as it arrives and let us know of any issues within 14 days.