Shipping & Dispatch
HD Automotive operates multiple warehouse locations across Queensland and Western Australia, with all dispatch coordinated from our Brisbane facility. Dispatch timeframes quoted on this page are based on items leaving our Brisbane warehouse.
- Orders placed after 2:00pm (AEST) are processed the following business day.
- All lead times are quoted in business days and exclude weekends and public holidays.
- We do not guarantee same-day dispatch; however, we work hard to get every order out as quickly as possible.
- We’re human — occasionally an item may be out of stock at the time of your order. If this happens, we’ll contact you promptly, make it right, and ensure you’re looked after for the inconvenience.
Items Shipped from Partner Warehouses
Some products sold by HD Automotive are fulfilled through trusted third-party warehouses located across Australia. This includes items from brands such as:
- Performance Diesel Injectors
- United Fuel Injection
- MPI Automotive / Manta Exhaust Systems
We stock these items in-house wherever possible. If an item is not available at our Brisbane warehouse at the time of your order, it will be dispatched directly from the relevant partner warehouse. Dispatch and delivery timeframes for these items may differ from orders shipped from Brisbane.
Domestic Freight Services
Australia Post eParcel — Standard & Express
We hold freight accounts with Australia Post eParcel for both Standard and Express services.
Please note: selecting Express freight does not mean your order is processed or picked faster. It means the freight service used by Australia Post is their Express network. Standard order processing times apply to all orders regardless of the freight option selected.
Similarly, some freight companies — such as Team Global Express — use the word “Express” in their company name. This is a brand name only and does not mean the service itself is an express or overnight service.
Large & Bulky Items
Many automotive parts are large and heavy, and handling times can be affected by an item’s weight and dimensions. Oversize items are shipped with a freight carrier suited to goods of that size — such as TNT, Team Global Express, or FedEx — rather than Australia Post.
A common example is intercoolers: at 25–40 kg and roughly 150 cm × 40 cm × 70 cm, they exceed Australia Post’s limits and must travel with a specialist carrier. Exhaust systems and clutch kits fall into the same category.
There is no overnight freight option for bulky items. Overnight road or air freight on goods of this size typically exceeds $500, and even at that cost, overnight delivery cannot be guaranteed due to the weight and dimensions involved. If you wish to arrange premium freight at your own cost, please contact us before ordering.
Delivery Times
Delivery times vary depending on your location and the carrier used. The estimates below are a guide only, measured from dispatch (not from order placement), and are not guaranteed.
| Destination | Standard | Express (Australia Post) |
|---|---|---|
| Brisbane metro | 1–3 business days | 1–2 business days |
| QLD regional | 2–5 business days | 1–5 business days |
| NSW / VIC / ACT | 3–6 business days | 1–3 business days |
| SA / TAS | 4–7 business days | 2–4 business days |
| WA / NT | 5–10 business days | 2–5 business days |
Bulky items travelling with specialist carriers (TNT, Team Global Express, FedEx) may take longer than the estimates above, particularly to regional and remote areas.
Tracking & Delivery
Once your order is dispatched, you will receive a tracking number by email and text message. Please allow up to 24 hours for tracking to become active in the carrier’s system.
Authority to Leave
Australia Post eParcel is an authority-to-leave service. If you are not home at the time of delivery, your parcel may be left in a safe place at your address.
Once a parcel has been marked as delivered by the carrier, responsibility for the parcel passes to you. HD Automotive is not liable for parcels that are lost, stolen, damaged, or destroyed (including by pets) after the carrier has recorded them as delivered.
If you would prefer signature-on-delivery, or your delivery address is not secure, please contact us before placing your order so we can discuss options.
International Shipping
We ship worldwide. All international orders are shipped with DHL Express only. We have found other international carriers too unreliable to trust with goods of this value, so DHL is the only international freight option we offer.
International customers do not pay Australian GST, which is deducted from the listed price at checkout — an instant 10% saving on local pricing.
New Zealand Customers — Customs, GST & Duties
New Zealand Customs applies charges to imported goods based on the value of the consignment:
- Orders of NZ$1,000 or less: NZ Customs does not collect GST or duty at the border on most goods at or under this threshold.
- Orders over NZ$1,000: NZ Customs will collect 15% GST, calculated on the value of the goods plus shipping and insurance. Border processing levies also apply, and tariff duty may apply to some goods. DHL may additionally charge a customs brokerage / disbursement fee for clearing your parcel.
You can estimate your charges before ordering using the NZ Customs What’s My Duty estimator.
These charges are payable by you, the customer, on or before delivery. DHL will contact you to collect any GST, duties, levies, and brokerage fees owing before your parcel is released. Please note:
- HD Automotive will never pay customs charges on your behalf, under any circumstances.
- We cannot mark orders as gifts, and we cannot understate or adjust the declared value of an order to reduce customs charges. Doing so is a false customs declaration and is illegal.
- International parcels cannot be returned to sender. If you refuse to pay customs charges, your parcel may be abandoned or destroyed by the carrier or customs authority, and no refund can be issued.
- HD Automotive will not be held responsible for any loss of funds resulting from refused or unpaid customs charges.
International Sales — Terms
We supply goods worldwide; however, once goods leave Australia, the risk of transit, customs clearance, and local delivery passes entirely to the customer.
- International customers are responsible for all import duties, taxes, tariffs, brokerage fees, and local handling charges, and for ensuring the goods comply with the laws and regulations of their country.
- The risk of customs delays or seizure rests with the customer.
- Once goods have been dispatched with the nominated freight carrier, it is the customer’s responsibility to engage with and follow up with the freight company regarding delivery.
- International customers are solely responsible for liaising with their local freight company, postal service, and customs authority. H&D Automotive Pty Ltd does not contact or deal with international freight companies, customs offices, or government agencies on your behalf, and cannot provide support in local languages.
- Shipping timeframes are estimates only and are subject to international carrier delays, customs inspections, and other factors outside our control.
- If goods are delayed, held, or seized by customs, or returned due to unpaid duties or incorrect import documentation provided by the customer, H&D Automotive Pty Ltd accepts no liability. Any return freight, re-importation charges, or re-dispatch costs are the customer’s responsibility.
- In the event of a lost parcel, claims must be made directly with the nominated freight carrier. H&D Automotive Pty Ltd will provide available dispatch documentation (such as tracking details) but is not responsible for recovering goods or compensating for losses once dispatched.
Agreement to These Conditions
By placing an order with HD Automotive, you acknowledge that you have read, understood, and agree to the shipping conditions set out on this page. These conditions form part of our Terms & Conditions and apply to all orders, both domestic and international.
Questions?
If you’re unsure about freight options, delivery timeframes, or shipping costs for a bulky item, contact us before ordering — we’re happy to help. Nothing in this policy is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law.