Refund Policy
RETURN TERMS & CONDITIONS
- All returns MUST be authorised before goods are returned.
- All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).
- Any returned item which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resalable condition to avoid your any problems.
- Returns must be within 30 days from shipment date.
ALL RETURNS WILL INCUR A 10% RE-STOCKING FEE
FAULTY ITEMS
If you have a faulty item that you would like refunded, repaired or replaced, please contact us before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames.
Returns Portal
Once you have contacted us and the Return or Refund is authorised click on the link below to to start the return