We aim to make returns as clear and fair as possible. Please read the following information carefully before submitting a return request.

How to Start a Return

To request a return authorisation, please contact our team with:

• Order number

• Item(s) being returned

• Reason for return

Returns sent without approval will not be processed.

Return Authorisation Required

All returns must be authorised prior to being sent back.
Unauthorised returns will not be accepted or processed.

To request a return, please contact our team with your order number and reason for return.

Returns Contact Information

Text: 0483906923

Email: [email protected]

Returns Delivery Information

Please include the reason for return inside the box.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be returned within 30 days of the shipment date

• Items must be unused, uninstalled, and in original condition

• All tags, labels, and accessories must be intact

• Packaged goods must be returned with original packaging in new condition

• Items must be suitable for resale as a new product

We can only accept returns on items that are in a condition suitable for resale. Please consider whether you would be comfortable receiving the part as new in the same condition it is being returned.

Faulty items are exempt from packaging and condition requirements.

Unacceptable Returns

Any item returned that does not meet the above conditions will be considered unacceptable.

• Unacceptable returns will be sent back at the customer’s expense

• Refunds or exchanges will not be issued for items that cannot be resold as new

Please ensure all items are returned in new and resalable condition to avoid delays or additional costs.

If a customer refuses to pay return freight on an unacceptable return, the item must be collected within 30 days of notification. If collection is not arranged within that period, we reserve the right to dispose of or destroy the item. 

Shipping Costs

• All return shipping costs are the responsibility of the customer

• Original shipping charges including freight protection are non-refundable

• We recommend using a tracked shipping service, as returned items remain the customer’s responsibility until received

Restocking Fee

All approved returns are subject to a 10% restocking fee.
This fee covers inspection, handling, repackaging cost and associated fees. 

The restocking fee will be deducted from the refund amount.