Ordering and your account
How do I create an account?
Select My Account at the top of any page and fill in the registration form. Your account keeps your order history, tracking and saved addresses in one place.
Do your prices include GST?
Yes. All prices on the site include GST. International customers don’t pay Australian GST, so it’s taken off the price at checkout.
Can I change or cancel my order?
Get in touch as soon as possible and we’ll do our best to help. Changes are much harder once an order has been dispatched, so the sooner you tell us, the better. Texting 0483 906 923 is the quickest way to reach us.
I entered the wrong delivery address. What do I do?
Contact us straight away with your order number and the correct address. If the order hasn’t left yet, we’ll update it. You can keep your saved addresses up to date in My Account for next time.
Can I order something that’s out of stock?
Items on back-order show an estimated timeframe when you add them to your cart. If an item is marked as sold out, contact us and we’ll let you know whether it can be pre-ordered.
Shipping and delivery
When will my order be dispatched?
Orders are dispatched from our Brisbane warehouse. Orders placed after 2pm (AEST) are processed the next business day, and all lead times are in business days, excluding weekends and public holidays.
Some brands, such as United Fuel Injection and Manta exhausts, may ship directly from a partner warehouse, and their timeframes can differ. See Shipping and dispatch for the details.
How long will delivery take?
It depends on where you are and which carrier is used. As a guide, standard delivery takes 1 to 3 business days to Brisbane metro and up to 10 business days to WA and the NT, measured from dispatch. Choosing Australia Post Express speeds up the freight, but not how fast your order is packed.
Our shipping page has estimates for every state.
How do I track my order?
Once your order is dispatched, we’ll email and text you a tracking number. Allow up to 24 hours for tracking to appear in the carrier’s system. You can also see your orders in My Account.
Will my order arrive in one package?
Most orders arrive in one package. Larger orders may come in several, and bulky items like intercoolers, exhausts and clutch kits travel with a specialist carrier such as TNT, Team Global Express or FedEx. If part of your order is on back-order, we’ll send the items we have in stock first.
Will the courier leave my parcel if I’m not home?
Australia Post eParcel is an authority-to-leave service, so your parcel may be left in a safe place. If you’d rather sign for it, or your address isn’t secure, contact us before you order so we can discuss options.
Do you ship overseas?
Yes, we ship worldwide with DHL Express. Most smaller items can be ordered through the cart. For bulky items, or if your country isn’t listed at checkout, email us for a quote. Import duties and taxes are set by your country and paid by you. Read International shipping before you order.
Returns, faults and warranty
How do I return an item?
Every return needs our approval before you send it back. Start a request through the returns portal on our Refunds and Returns page. Returns sent without approval can’t be processed.
Can I return something I no longer want?
Usually, yes, if it’s within 30 days, unused, not fitted, and in its original packaging in resalable condition. Some items can’t be returned for a change of mind, and a restocking fee applies. The returns policy lists the exclusions and the fee.
I received the wrong item
Sorry about that. Contact us with your order number and a photo of what arrived. If we sent the wrong item, we’ll send the right one or refund you, and cover the cost of sending the wrong one back.
My order arrived damaged
Contact us as soon as possible with your order number and photos of the item and packaging, and we’ll work out a solution with you.
I think my part is faulty
Contact us before sending anything back. Photos help us assess it quickly. Faulty and warranty returns have different rules to change-of-mind returns, and your rights under the Australian Consumer Law are unaffected. Warranty doesn’t cover labour for removing, refitting or returning parts. See the returns policy for the full details.
Where do I send an approved return?
Once your return is approved, send it to:
HD Automotive
35 Sudbury St, Darra QLD 4076
ATT: Returns – your order number
Put a note inside with your name, order number and the reason for the return. Use tracked postage and keep the tracking number, as the item is your responsibility until it reaches us.
Fitment and technical help
How do I know a part fits my vehicle?
Use the vehicle finder to see parts listed for your make, model and engine, and check the fitment details on each product page. If you’re not sure, text or call us with your vehicle’s model, year and engine before you order. It’s much easier than returning a part that doesn’t fit.
Where can I find installation and tuning advice?
Our tech guides cover upgrades, fault fixes and how-tos for the diesels we specialise in. For anything else, ask the team.