in the last week
I conducted an inquiry from the USA for products sold by HD Automotive. Matt there was responsive and gave me the info I asked about. I was in the planning stages of my build and was not ready to order just yet. Matt continued providing the info as my plan was coming together. Matt made suggestions along the way for items to consider. I took his suggestions and acted upon them too. Finally the day came to place my order. Order was placed and product received. One minor mistake was made on the items received and Matt quickly took the responsibility and corrected the mistake.
That in itself means a lot to me! When there is a problem what now?
Cant say enough about my personal experience dealing with HD Automotive across the pond. Not just across the state lines.
Keep the good work up!
Tex Whiteley
Haslet, Tx
in the last week
Ordered a 1VD intake clean gasket kit for a job that was booked in a week's time. Paid express shipping. Called a week later and was told they were out of stock and it should be getting sent the following day. Gaskets didn't arrive until after the car had already left the shop, so will need to reschedule. While the guy on the phone was helpful, if your website doesn't show live stock and someone has paid for express shipping a courtesy call to let you know it's out of stock would've been appreciated. In the future I'll make sure to call in advance to double check. Cheers, Ryan.
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